Lustreby Airea Digital

Help centre · Bookings, payments and clients

Clients: records, notes, import and export

Your client list is yours. Every online booking creates or updates a client record, and you can add, import and export clients any time.

Your client list

The Clients page shows how many clients you have on file. Type in Search name, phone or email to find someone. Each row shows their visits, last visit, any no-shows, and notes such as allergies noted, Salon Club ★ or marketing ✓. Press Open to see the full record.

Adding a client

Press + Add client. Enter the client's name, then their mobile and email if you have them (both optional). The new record opens so you can add more.

A client record: notes, formulas and patch tests

A client record holds:

  • Name, Mobile, Email and Birthday.
  • Notes: preferences and anything useful.
  • Colour / formula notes: for example 7.1 + 8.1 (1:1) 20vol, 35 min.
  • Allergies & sensitivities.
  • Last patch test date and Patch test notes.
  • Marketing consent, with the date they agreed.
  • Salon Club member.

Press Save client. Below the details, Visit history lists every booking with the service, stylist, reference, status, price and how the balance was paid.

Delete client removes the record. Their bookings are kept but no longer linked to them. Press ‹ All clients to go back to the list.

Importing clients from another system

Press Import clients (CSV) to bring your list across from Fresha, Timely, Kitomba, Square or a spreadsheet. Export it from there as a CSV file first (or save your spreadsheet as CSV).

  1. Not sure of the layout? Press Download template (CSV), or open Which columns can I use? for every column Lustre understands.
  2. Choose your file under CSV file. Lustre checks it and shows a preview. Nothing is saved yet.
  3. Under Columns, check each of your headings is matched to the right field. Choose Don't import for any you don't want.
  4. Read the summary: new clients, clients already on file with details to fill in, clients already up to date, and rows skipped (with the reason).
  5. If your file says some clients agreed to marketing, tick the box to confirm they did. If you don't tick it, everyone is imported without marketing consent.
  6. Press Import (it shows how many clients will be imported).
  • The first row must be column headings. Each client needs a name and an email or mobile.
  • If a client is already on file (same email or mobile), only their empty details are filled in. Nothing you already hold is overwritten, so importing the same file twice is safe.
  • Files can be up to 5 MB, 10,000 clients and 100 columns. Split bigger lists into several files.

Exporting your client data

Press Export clients (CSV) for your full client list, or Export visit history (CSV) for every visit. Both open in Excel, Numbers or Google Sheets.

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Contact the Lustre team

Can't find what you need, or something doesn't look right? Email hello@airea.co.nz or call 021 190 1763 and tell us your salon name.

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